You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Esplanade Lerwick Shetland Scotland ZE1 0LL.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at send your item to: Esplanade Lerwick Shetland Scotland ZE1 0LL. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless a fault or problem has been discovered with the item. If you change your mind about an item that you have bought, please return it to us within 30 days of purchase, and you will receive an in store voucher or an online voucher for the value of the item. If you are based outwith the UK, please contact us to discuss your order so we can give you accurate shipping costs. Please check the item description or get in touch if you are unsure. Please note: Some items may not be shipped out-with Shetland. a valuable item needs to be insured, multiple boxes need to be shipped) we may contact you in order to charge excess postage- if you are unhappy with this you can request a cancellation and refund. If postage is unexpectedly high and our system has not caught it before your order is completed (i.e.
Bulky items such as some prams, bikes and large toys cost between £10 and £20 per item. Our delivery charge throughout the United Kingdom is £3.50 per order.
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Orders to addresses in Shetland are delivered either by our own van or by a local courier and are FREE OF CHARGE. Simply select "Click and Collect" during the checkout process and let us know the day you will be picking up your order, and we will have it ready for you. We offer a click and collect service for those who prefer to pick up their order from our store in Lerwick.
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